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Returns & Exchanges
At White Mountain Shoes, we want you to love your purchase. If you are not completely satisfied, you can return unworn footwear in its original packaging within 30 days of delivery.
1
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process.
2
Print Your Label
Follow the prompts to generate a prepaid shipping label and a return packing slip to include in your box.
3
Package Your Shoes
Place the unworn shoes back in their original White Mountain box and secure them inside a shipping mailer.
4
Drop Off & Refund
Drop off your package at any authorized carrier location; your refund will be processed within 7-10 business days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing