Frequently Asked Questions
Everything you need to know about shopping with White Mountain Shoes.
What is your shipping policy and delivery timeline?
We offer standard, expedited, and overnight shipping options. Standard orders typically process within 1-2 business days and arrive within 5-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
How do I process a return or exchange?
We want you to love your shoes. If you are not satisfied, you can return unworn merchandise in its original packaging within 30 days of purchase. Simply visit our online Returns Portal to generate a prepaid shipping label.
How do I find the right size for White Mountain shoes?
Our footwear generally runs true to size. We provide a detailed size guide on every product page, including measurements for heel height and shaft circumference for boots, to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay for flexible installments.
Are White Mountain shoes made with sustainable materials?
We are committed to increasing our use of eco-friendly materials. Many of our collections feature vegan leathers, recycled linings, and responsibly sourced components without compromising on comfort or style.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel an order within 30 minutes of placement. After this window, we are unable to make changes, but you can return the item once it arrives.